• Serve Food and Beverage to Customers: Part 1 - SITHFAB003A

    Head to http://www.ascet.edu.au for more resources and information on our online and in-house qualifications or http://www.saxtonhale.com.au/alad/view_library.cfm for more information on how to purchase this video, along with other quality training videos and resources for commercial use.

    published: 09 Jan 2013
  • 15 STEPS TO GREAT CUSTOMER SERVICE

    Follow these 15 quick and easy steps to provide great customer service at work. -- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.

    published: 17 Jan 2014
  • Restaurant Training Video

    This is a video I produced for a restaurant.

    published: 26 Mar 2013
  • How to give great customer service: The L.A.S.T. method

    http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I...

    published: 01 Oct 2016
  • J31 Take to me Serving Customers with Disabilities

    Clips of Warren Rupnarain who overcome his hardship as disability person and live and work like a normal one. He also gives tips for those who are in the same situation.

    published: 21 Feb 2014
  • Cashier Lady Sleeping While Serving Customers

    They said that these two were drugged up that’s why they are acting like this while they are working. Leave a like if this was funny! Please subscribe for more videos.

    published: 26 Nov 2017
  • Restaurateur defends serving Popeyes chicken to customers

    Sweet Dixie Chicken owner Kimberly Sanchez said the chicken from the fast food chain is delivered to her California restaurant twice a day and said, "I think it's the best chicken out there."

    published: 19 Oct 2017
  • Roblox Restaurant Tycoon Ep1 Cooking Food, and Serving Customers!

    published: 07 Jun 2017
  • Table service: serving customers

    In this resource you will watch a video and learn expressions to use when serving customers.

    published: 23 May 2015
  • Serving Customers

    At Sempra Energy, we explore the potential for new technologies to positively impact our customers. Learn more at responsibility.sempra.com.

    published: 21 Jun 2016
  • Serving customers in global market

    published: 19 May 2017
  • Oh Yes I Can: Serving customers with disabilities

    13 million adults in the UK have a disability or care for someone who has. If you're in business, you ignore this huge market at your peril. This 20 minute video shows how making goods and services accessible to disabled people is good business sense. And it explains why 'accessibility' does not just mean ramps for wheelchair users. Beyond physical accessibility, the examples show the importance of awareness of disabled people's needs. The 'Equipment & Adaptations Lucky Dip' shows how easy it often is to serve disabled customers better. And the programme ends with a guide to disability 'etiquette'.

    published: 19 Jun 2014
  • Professional Selling Serving Customers—Serving the Firm

    Ch 14 Video

    published: 19 Jul 2012
  • Zootopia Customer Service

    Great Example of what not to do while serving customers!

    published: 07 Mar 2016
  • BE DiFFERENT or be dead Serving Customers

    How to SERVE your customers; delight them and turn them into raving Advocates. Serve people don't service them. What's your Core Service? Dazzle them with your Service Experience. Kill Dumb Rules. Hire Human Being Lovers. Vary how you treat people. Service Recovery = Fix it AND blow 'em away. Servant Leadership.

    published: 20 Nov 2010
  • Stop Serving Customers

    It's time to stop serving customers and start serving individuals. The leadership of Agile Businesses know to customize to the person and it will get loyalty in return.

    published: 06 Dec 2011
  • Serving customers at Frappe

    Today i show you how i serve customers at frappe. Hope you like it! If you want a tour of frappe please let me know in the comments or if you have any ideas.

    published: 04 Apr 2016
  • Adrianna Papell — Serving Customers Online with FedEx

    Adrianna Papell offers quality dresses that feature unique designs, fit great, and feel customized to the wearer. Women love Adrianna Papell dresses because the brand focuses on their needs — from searching on the website to taking advantage of flexible delivery options. Find out more about how this fashion-forward business serves online customers and brings a new level of customization and convenience with FedEx.

    published: 13 Dec 2016
  • Zalando Customer Care in Berlin: Serving Customers from 15 Countries

    Prudencio and the rest of the Customer Care Team deal with enquiries from customers in all countries where Zalando is active by email and telephone. Everyone can personally contribute to our lively culture, like Martina for example. She is a big fan of Switzerland. As a Customer Care Specialist for our Swiss customers, she uses her local knowledge to deal with their enquiries quickly and with empathy. #neverstop caring #VoiceOfFashion Check out our latest vacancies and find more information about Zalando as an employer: Visit https://jobs.zalando.com Subscribe to our YouTube channel: https://www.youtube.com/ZalandoTV?sub_confirmation=1 --- Zalando is one of Europe's largest online shops: we have clothing, shoes, bags and accessories for the entire family, as well as a wide range of spor...

    published: 04 Nov 2015
  • Smarter Marketing: Serving Customers With Analytics

    At the IBM CMO CIO Leadership Exchange in New York, Yuchun Lee, IBM's VP and General Manager, Enterprise Marketing Management, talks about using analytics to provide customers with relevant products and services. To learn more about Smarter Marketing, visit http://www.ibm.com/smartermarketing

    published: 24 Jul 2012
  • Serving Customers with Integrity

    One customer speaks about how she appreciates the consistency of Berkeys service integrity.

    published: 21 Oct 2011
  • Serving Customers in Coffee Shops and Bakeries | Glimpse Corp

    Being hospitable in the hospitality industry is...well, the most important part! But that’s just half of the battle. How do you track your inventory? How do you manage to organize your sales and not lose count? Glimpse Corp has the answer! Service and cost tracking get almost impossible during rush hours. Introducing inventory management system by Glimpse. Sounds interesting, right? Our company employs advanced video technology, video auditing, and data analysis to deliver the best cost and inventory tracking. How do we do it? With the use of technology that hasn’t been exploited yet in restaurants, bars, and hotels. Are you ready to experience consulting at a completely different level? To find out more about our services, visit our website for https://www.glimpsecorp.com/ or call us ...

    published: 22 Mar 2017
  • Serving Customers, Without Even Talking (VOA On Assignment Nov. 15)

    Washington has become a unique hub for the city's deaf community. The market employs and caters to deaf and hearing people, and also was built using deaf-design principles to make it easier for deaf people to communicate. And as VOA's Michael Lipin tells On Assignment, the market is a place where deaf and hearing people can hang out together.

    published: 15 Nov 2013
  • SERVING CUSTOMERS IS HARD!!!

    published: 14 Aug 2017
developed with YouTube
Serve Food and Beverage to Customers: Part 1 - SITHFAB003A

Serve Food and Beverage to Customers: Part 1 - SITHFAB003A

  • Order:
  • Duration: 9:27
  • Updated: 09 Jan 2013
  • views: 82857
videos
Head to http://www.ascet.edu.au for more resources and information on our online and in-house qualifications or http://www.saxtonhale.com.au/alad/view_library.cfm for more information on how to purchase this video, along with other quality training videos and resources for commercial use.
https://wn.com/Serve_Food_And_Beverage_To_Customers_Part_1_Sithfab003A
15 STEPS TO GREAT CUSTOMER SERVICE

15 STEPS TO GREAT CUSTOMER SERVICE

  • Order:
  • Duration: 3:20
  • Updated: 17 Jan 2014
  • views: 244476
videos
Follow these 15 quick and easy steps to provide great customer service at work. -- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
https://wn.com/15_Steps_To_Great_Customer_Service
Restaurant Training Video

Restaurant Training Video

  • Order:
  • Duration: 12:16
  • Updated: 26 Mar 2013
  • views: 884776
videos
This is a video I produced for a restaurant.
https://wn.com/Restaurant_Training_Video
How to give great customer service: The L.A.S.T. method

How to give great customer service: The L.A.S.T. method

  • Order:
  • Duration: 10:13
  • Updated: 01 Oct 2016
  • views: 441440
videos
http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
https://wn.com/How_To_Give_Great_Customer_Service_The_L.A.S.T._Method
J31 Take to me Serving Customers with Disabilities

J31 Take to me Serving Customers with Disabilities

  • Order:
  • Duration: 10:57
  • Updated: 21 Feb 2014
  • views: 4125
videos
Clips of Warren Rupnarain who overcome his hardship as disability person and live and work like a normal one. He also gives tips for those who are in the same situation.
https://wn.com/J31_Take_To_Me_Serving_Customers_With_Disabilities
Cashier Lady Sleeping While Serving Customers

Cashier Lady Sleeping While Serving Customers

  • Order:
  • Duration: 1:47
  • Updated: 26 Nov 2017
  • views: 3398
videos
They said that these two were drugged up that’s why they are acting like this while they are working. Leave a like if this was funny! Please subscribe for more videos.
https://wn.com/Cashier_Lady_Sleeping_While_Serving_Customers
Restaurateur defends serving Popeyes chicken to customers

Restaurateur defends serving Popeyes chicken to customers

  • Order:
  • Duration: 2:31
  • Updated: 19 Oct 2017
  • views: 31076
videos
Sweet Dixie Chicken owner Kimberly Sanchez said the chicken from the fast food chain is delivered to her California restaurant twice a day and said, "I think it's the best chicken out there."
https://wn.com/Restaurateur_Defends_Serving_Popeyes_Chicken_To_Customers
Roblox Restaurant Tycoon Ep1  Cooking Food, and Serving Customers!

Roblox Restaurant Tycoon Ep1 Cooking Food, and Serving Customers!

  • Order:
  • Duration: 6:47
  • Updated: 07 Jun 2017
  • views: 2017
videos
https://wn.com/Roblox_Restaurant_Tycoon_Ep1_Cooking_Food,_And_Serving_Customers
Table service: serving customers

Table service: serving customers

  • Order:
  • Duration: 0:49
  • Updated: 23 May 2015
  • views: 738
videos
In this resource you will watch a video and learn expressions to use when serving customers.
https://wn.com/Table_Service_Serving_Customers
Serving Customers

Serving Customers

  • Order:
  • Duration: 0:52
  • Updated: 21 Jun 2016
  • views: 203
videos
At Sempra Energy, we explore the potential for new technologies to positively impact our customers. Learn more at responsibility.sempra.com.
https://wn.com/Serving_Customers
Serving customers in global market

Serving customers in global market

  • Order:
  • Duration: 8:44
  • Updated: 19 May 2017
  • views: 4
videos
https://wn.com/Serving_Customers_In_Global_Market
Oh Yes I Can: Serving customers with disabilities

Oh Yes I Can: Serving customers with disabilities

  • Order:
  • Duration: 20:07
  • Updated: 19 Jun 2014
  • views: 521
videos
13 million adults in the UK have a disability or care for someone who has. If you're in business, you ignore this huge market at your peril. This 20 minute video shows how making goods and services accessible to disabled people is good business sense. And it explains why 'accessibility' does not just mean ramps for wheelchair users. Beyond physical accessibility, the examples show the importance of awareness of disabled people's needs. The 'Equipment & Adaptations Lucky Dip' shows how easy it often is to serve disabled customers better. And the programme ends with a guide to disability 'etiquette'.
https://wn.com/Oh_Yes_I_Can_Serving_Customers_With_Disabilities
Professional Selling Serving Customers—Serving the Firm

Professional Selling Serving Customers—Serving the Firm

  • Order:
  • Duration: 13:05
  • Updated: 19 Jul 2012
  • views: 1485
videos
Ch 14 Video
https://wn.com/Professional_Selling_Serving_Customers—Serving_The_Firm
Zootopia   Customer Service

Zootopia Customer Service

  • Order:
  • Duration: 1:52
  • Updated: 07 Mar 2016
  • views: 25515
videos
Great Example of what not to do while serving customers!
https://wn.com/Zootopia_Customer_Service
BE DiFFERENT or be dead Serving Customers

BE DiFFERENT or be dead Serving Customers

  • Order:
  • Duration: 12:53
  • Updated: 20 Nov 2010
  • views: 327
videos
How to SERVE your customers; delight them and turn them into raving Advocates. Serve people don't service them. What's your Core Service? Dazzle them with your Service Experience. Kill Dumb Rules. Hire Human Being Lovers. Vary how you treat people. Service Recovery = Fix it AND blow 'em away. Servant Leadership.
https://wn.com/Be_Different_Or_Be_Dead_Serving_Customers
Stop Serving Customers

Stop Serving Customers

  • Order:
  • Duration: 2:52
  • Updated: 06 Dec 2011
  • views: 97
videos
It's time to stop serving customers and start serving individuals. The leadership of Agile Businesses know to customize to the person and it will get loyalty in return.
https://wn.com/Stop_Serving_Customers
Serving customers at Frappe

Serving customers at Frappe

  • Order:
  • Duration: 2:46
  • Updated: 04 Apr 2016
  • views: 414
videos
Today i show you how i serve customers at frappe. Hope you like it! If you want a tour of frappe please let me know in the comments or if you have any ideas.
https://wn.com/Serving_Customers_At_Frappe
Adrianna Papell — Serving Customers Online with FedEx

Adrianna Papell — Serving Customers Online with FedEx

  • Order:
  • Duration: 3:27
  • Updated: 13 Dec 2016
  • views: 1397
videos
Adrianna Papell offers quality dresses that feature unique designs, fit great, and feel customized to the wearer. Women love Adrianna Papell dresses because the brand focuses on their needs — from searching on the website to taking advantage of flexible delivery options. Find out more about how this fashion-forward business serves online customers and brings a new level of customization and convenience with FedEx.
https://wn.com/Adrianna_Papell_—_Serving_Customers_Online_With_Fedex
Zalando Customer Care in Berlin: Serving Customers from 15 Countries

Zalando Customer Care in Berlin: Serving Customers from 15 Countries

  • Order:
  • Duration: 0:35
  • Updated: 04 Nov 2015
  • views: 3701
videos
Prudencio and the rest of the Customer Care Team deal with enquiries from customers in all countries where Zalando is active by email and telephone. Everyone can personally contribute to our lively culture, like Martina for example. She is a big fan of Switzerland. As a Customer Care Specialist for our Swiss customers, she uses her local knowledge to deal with their enquiries quickly and with empathy. #neverstop caring #VoiceOfFashion Check out our latest vacancies and find more information about Zalando as an employer: Visit https://jobs.zalando.com Subscribe to our YouTube channel: https://www.youtube.com/ZalandoTV?sub_confirmation=1 --- Zalando is one of Europe's largest online shops: we have clothing, shoes, bags and accessories for the entire family, as well as a wide range of sportswear, sporting equipment and designer brands. Zalando brings you the latest fashion trends from top international brands with free delivery and free returns. www.zalando.com Like us on Facebook: https://www.facebook.com/zalando Follow us on LinkedIn: https://www.linkedin.com/company/zalando Follow us on Instagram - Insidezalando: https://www.instagram.com/insidezalando/ Follow us on Instagram - official: https://instagram.com/zalando Follow us on Glassdoor: https://www.glassdoor.com/Overview/Working-at-Zalando-EI_IE613421.11,18.htm Follow us on Twitter: https://www.twitter.com/zalando_uk Follow us on Pinterest: https://www.pinterest.com/zalandoUK
https://wn.com/Zalando_Customer_Care_In_Berlin_Serving_Customers_From_15_Countries
Smarter Marketing: Serving Customers With Analytics

Smarter Marketing: Serving Customers With Analytics

  • Order:
  • Duration: 1:10
  • Updated: 24 Jul 2012
  • views: 1284
videos
At the IBM CMO CIO Leadership Exchange in New York, Yuchun Lee, IBM's VP and General Manager, Enterprise Marketing Management, talks about using analytics to provide customers with relevant products and services. To learn more about Smarter Marketing, visit http://www.ibm.com/smartermarketing
https://wn.com/Smarter_Marketing_Serving_Customers_With_Analytics
Serving Customers with Integrity

Serving Customers with Integrity

  • Order:
  • Duration: 0:43
  • Updated: 21 Oct 2011
  • views: 86
videos
One customer speaks about how she appreciates the consistency of Berkeys service integrity.
https://wn.com/Serving_Customers_With_Integrity
Serving Customers in Coffee Shops and Bakeries | Glimpse Corp

Serving Customers in Coffee Shops and Bakeries | Glimpse Corp

  • Order:
  • Duration: 0:18
  • Updated: 22 Mar 2017
  • views: 75
videos
Being hospitable in the hospitality industry is...well, the most important part! But that’s just half of the battle. How do you track your inventory? How do you manage to organize your sales and not lose count? Glimpse Corp has the answer! Service and cost tracking get almost impossible during rush hours. Introducing inventory management system by Glimpse. Sounds interesting, right? Our company employs advanced video technology, video auditing, and data analysis to deliver the best cost and inventory tracking. How do we do it? With the use of technology that hasn’t been exploited yet in restaurants, bars, and hotels. Are you ready to experience consulting at a completely different level? To find out more about our services, visit our website for https://www.glimpsecorp.com/ or call us at (844) 899-8578 to inquire about our hospitality industry services in restaurants. You can also follow us on social media! Facebook: https://www.facebook.com/GlimpseCorp/ Twitter: https://twitter.com/glimpsecorp Instagram: https://www.instagram.com/glimpsecorp/ Thank you for watching and subscribe!
https://wn.com/Serving_Customers_In_Coffee_Shops_And_Bakeries_|_Glimpse_Corp
Serving Customers, Without Even Talking (VOA On Assignment Nov. 15)

Serving Customers, Without Even Talking (VOA On Assignment Nov. 15)

  • Order:
  • Duration: 4:59
  • Updated: 15 Nov 2013
  • views: 1097
videos
Washington has become a unique hub for the city's deaf community. The market employs and caters to deaf and hearing people, and also was built using deaf-design principles to make it easier for deaf people to communicate. And as VOA's Michael Lipin tells On Assignment, the market is a place where deaf and hearing people can hang out together.
https://wn.com/Serving_Customers,_Without_Even_Talking_(Voa_On_Assignment_Nov._15)
SERVING CUSTOMERS IS HARD!!!

SERVING CUSTOMERS IS HARD!!!

  • Order:
  • Duration: 1:46
  • Updated: 14 Aug 2017
  • views: 16
videos
https://wn.com/Serving_Customers_Is_Hard
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