- published: 09 Jan 2013
- views: 99459
Head to http://www.ascet.edu.au for more resources and information on our online and in-house qualifications or http://www.saxtonhale.com.au/alad/view_library.cfm for more information on how to purchase this video, along with other quality training videos and resources for commercial use.
Follow these 15 quick and easy steps to provide great customer service at work. -- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
This is a video I produced for a restaurant.
http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I...
In this resource you will watch a video and learn expressions to use when serving customers.
Ch 14 Video
At Sempra Energy, we explore the potential for new technologies to positively impact our customers. Learn more at responsibility.sempra.com.
According to ICMI research, more than 2/3 of contact center leaders acknowledge that social media is a vital channel for customer support. Despite that realization, less than half of contact centers today formally offer social media customer care. Adding new support channels to the mix is no easy task! And with the rapid evolution of social media platforms and technology, piloting a social care program can feel even more daunting. Our #ICMIchat community shared some best practices this week. Here are 10 tips to help you get started. More advice here: http://www.icmi.com/Resources/Whitepapers/Worksheet-Social-Care
Retail and I.T - The Retail and I.T students have been learning about the 'Service Sandwich,' of how to 1. greet customers, 2. answer customer questions and 3. check that that question has been answered. They had fun making a video demonstrating their customer service skills...as well as their awesome dance moves! Well done guys!
13 million adults in the UK have a disability or care for someone who has. If you're in business, you ignore this huge market at your peril. This 20 minute video shows how making goods and services accessible to disabled people is good business sense. And it explains why 'accessibility' does not just mean ramps for wheelchair users. Beyond physical accessibility, the examples show the importance of awareness of disabled people's needs. The 'Equipment & Adaptations Lucky Dip' shows how easy it often is to serve disabled customers better. And the programme ends with a guide to disability 'etiquette'.
Learn how B-Line can help your company serve your customer better, and bring you access to new accounts.
In the wake of a hurricane, Wells Fargo team members open stores to continue serving customers.
At the IBM CMO CIO Leadership Exchange in New York, Yuchun Lee, IBM's VP and General Manager, Enterprise Marketing Management, talks about using analytics to provide customers with relevant products and services. To learn more about Smarter Marketing, visit http://www.ibm.com/smartermarketing
MARK BABBITT is CEO and Founder of YouTern, a social community for college students, recent graduates and young professionals that Mashable calls a "Top 5 Online Community for Starting Your Career." A prolific blogger and speaker, he is also President of Switch and Shift and a co-founder of ForwardHeroes.org. Mark is the father of five and a grandfather; he and his wife call Seattle home.
One customer speaks about how she appreciates the consistency of Berkeys service integrity.