• Serve Food and Beverage to Customers: Part 1 - SITHFAB003A

    Head to http://www.ascet.edu.au for more resources and information on our online and in-house qualifications or http://www.saxtonhale.com.au/alad/view_library.cfm for more information on how to purchase this video, along with other quality training videos and resources for commercial use.

    published: 09 Jan 2013
  • 15 STEPS TO GREAT CUSTOMER SERVICE

    Follow these 15 quick and easy steps to provide great customer service at work. -- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.

    published: 17 Jan 2014
  • Restaurant Training Video

    This is a video I produced for a restaurant.

    published: 26 Mar 2013
  • Cashier Lady Sleeping While Serving Customers

    They said that these two were drugged up that’s why they are acting like this while they are working. Leave a like if this was funny! Please subscribe for more videos.

    published: 26 Nov 2017
  • J31 Take to me Serving Customers with Disabilities

    Clips of Warren Rupnarain who overcome his hardship as disability person and live and work like a normal one. He also gives tips for those who are in the same situation.

    published: 21 Feb 2014
  • How to give great customer service: The L.A.S.T. method

    http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I...

    published: 01 Oct 2016
  • Table service: serving customers

    In this resource you will watch a video and learn expressions to use when serving customers.

    published: 23 May 2015
  • Professional Selling Serving Customers—Serving the Firm

    Ch 14 Video

    published: 19 Jul 2012
  • Serving Customers

    At Sempra Energy, we explore the potential for new technologies to positively impact our customers. Learn more at responsibility.sempra.com.

    published: 21 Jun 2016
  • SERVING CUSTOMERS IS HARD!!!

    published: 14 Aug 2017
  • Serving customers at Frappe

    Today i show you how i serve customers at frappe. Hope you like it! If you want a tour of frappe please let me know in the comments or if you have any ideas.

    published: 04 Apr 2016
  • 10 Tips for Serving Customers Via Social Media

    According to ICMI research, more than 2/3 of contact center leaders acknowledge that social media is a vital channel for customer support. Despite that realization, less than half of contact centers today formally offer social media customer care. Adding new support channels to the mix is no easy task! And with the rapid evolution of social media platforms and technology, piloting a social care program can feel even more daunting. Our #ICMIchat community shared some best practices this week. Here are 10 tips to help you get started. More advice here: http://www.icmi.com/Resources/Whitepapers/Worksheet-Social-Care

    published: 16 Jun 2017
  • Retail and I.T students demonstrate the 'service sandwich' approach to serving customers.

    Retail and I.T - The Retail and I.T students have been learning about the 'Service Sandwich,' of how to 1. greet customers, 2. answer customer questions and 3. check that that question has been answered. They had fun making a video demonstrating their customer service skills...as well as their awesome dance moves! Well done guys!

    published: 20 Oct 2014
  • Restaurateur defends serving Popeyes chicken to customers

    Sweet Dixie Chicken owner Kimberly Sanchez said the chicken from the fast food chain is delivered to her California restaurant twice a day and said, "I think it's the best chicken out there."

    published: 19 Oct 2017
  • Stop Serving Customers

    It's time to stop serving customers and start serving individuals. The leadership of Agile Businesses know to customize to the person and it will get loyalty in return.

    published: 06 Dec 2011
  • Oh Yes I Can: Serving customers with disabilities

    13 million adults in the UK have a disability or care for someone who has. If you're in business, you ignore this huge market at your peril. This 20 minute video shows how making goods and services accessible to disabled people is good business sense. And it explains why 'accessibility' does not just mean ramps for wheelchair users. Beyond physical accessibility, the examples show the importance of awareness of disabled people's needs. The 'Equipment & Adaptations Lucky Dip' shows how easy it often is to serve disabled customers better. And the programme ends with a guide to disability 'etiquette'.

    published: 19 Jun 2014
  • Roblox Restaurant Tycoon Ep1 Cooking Food, and Serving Customers!

    published: 07 Jun 2017
  • Serving your customers better

    Learn how B-Line can help your company serve your customer better, and bring you access to new accounts.

    published: 06 Feb 2011
  • Open for business, serving customers

    In the wake of a hurricane, Wells Fargo team members open stores to continue serving customers.

    published: 02 Nov 2012
  • Customer Service: Serving Internal Customers

    Customer Service: Serving Internal Customers

    published: 09 Dec 2017
  • Smarter Marketing: Serving Customers With Analytics

    At the IBM CMO CIO Leadership Exchange in New York, Yuchun Lee, IBM's VP and General Manager, Enterprise Marketing Management, talks about using analytics to provide customers with relevant products and services. To learn more about Smarter Marketing, visit http://www.ibm.com/smartermarketing

    published: 24 Jul 2012
  • 3 Questions: Mark Babbitt on Serving Customers Better

    MARK BABBITT is CEO and Founder of YouTern, a social community for college students, recent graduates and young professionals that Mashable calls a "Top 5 Online Community for Starting Your Career." A prolific blogger and speaker, he is also President of Switch and Shift and a co-founder of ForwardHeroes.org. Mark is the father of five and a grandfather; he and his wife call Seattle home.

    published: 31 Jul 2014
  • Serving Customers with Integrity

    One customer speaks about how she appreciates the consistency of Berkeys service integrity.

    published: 21 Oct 2011
  • 1st Choice Energy Services' approach to propane supply planning, serving customers

    1st Choice Energy Services' Eric Leindecker offers a closer look at the propane needs of farmers and how the company ensures customers are supplied with propane throughout the season.

    published: 09 Oct 2017
developed with YouTube
Serve Food and Beverage to Customers: Part 1 - SITHFAB003A
9:27

Serve Food and Beverage to Customers: Part 1 - SITHFAB003A

  • Order:
  • Duration: 9:27
  • Updated: 09 Jan 2013
  • views: 99459
videos
Head to http://www.ascet.edu.au for more resources and information on our online and in-house qualifications or http://www.saxtonhale.com.au/alad/view_library.cfm for more information on how to purchase this video, along with other quality training videos and resources for commercial use.
https://wn.com/Serve_Food_And_Beverage_To_Customers_Part_1_Sithfab003A
15 STEPS TO GREAT CUSTOMER SERVICE
3:20

15 STEPS TO GREAT CUSTOMER SERVICE

  • Order:
  • Duration: 3:20
  • Updated: 17 Jan 2014
  • views: 284665
videos
Follow these 15 quick and easy steps to provide great customer service at work. -- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
https://wn.com/15_Steps_To_Great_Customer_Service
Restaurant Training Video
12:16

Restaurant Training Video

  • Order:
  • Duration: 12:16
  • Updated: 26 Mar 2013
  • views: 967825
videos
This is a video I produced for a restaurant.
https://wn.com/Restaurant_Training_Video
Cashier Lady Sleeping While Serving Customers
1:47

Cashier Lady Sleeping While Serving Customers

  • Order:
  • Duration: 1:47
  • Updated: 26 Nov 2017
  • views: 10854
videos
They said that these two were drugged up that’s why they are acting like this while they are working. Leave a like if this was funny! Please subscribe for more videos.
https://wn.com/Cashier_Lady_Sleeping_While_Serving_Customers
J31 Take to me Serving Customers with Disabilities
10:57

J31 Take to me Serving Customers with Disabilities

  • Order:
  • Duration: 10:57
  • Updated: 21 Feb 2014
  • views: 5170
videos
Clips of Warren Rupnarain who overcome his hardship as disability person and live and work like a normal one. He also gives tips for those who are in the same situation.
https://wn.com/J31_Take_To_Me_Serving_Customers_With_Disabilities
How to give great customer service: The L.A.S.T. method
10:13

How to give great customer service: The L.A.S.T. method

  • Order:
  • Duration: 10:13
  • Updated: 01 Oct 2016
  • views: 558188
videos
http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
https://wn.com/How_To_Give_Great_Customer_Service_The_L.A.S.T._Method
Table service: serving customers
0:49

Table service: serving customers

  • Order:
  • Duration: 0:49
  • Updated: 23 May 2015
  • views: 819
videos
In this resource you will watch a video and learn expressions to use when serving customers.
https://wn.com/Table_Service_Serving_Customers
Professional Selling Serving Customers—Serving the Firm
13:05

Professional Selling Serving Customers—Serving the Firm

  • Order:
  • Duration: 13:05
  • Updated: 19 Jul 2012
  • views: 1613
videos
Ch 14 Video
https://wn.com/Professional_Selling_Serving_Customers—Serving_The_Firm
Serving Customers
0:52

Serving Customers

  • Order:
  • Duration: 0:52
  • Updated: 21 Jun 2016
  • views: 305
videos
At Sempra Energy, we explore the potential for new technologies to positively impact our customers. Learn more at responsibility.sempra.com.
https://wn.com/Serving_Customers
SERVING CUSTOMERS IS HARD!!!
1:46

SERVING CUSTOMERS IS HARD!!!

  • Order:
  • Duration: 1:46
  • Updated: 14 Aug 2017
  • views: 19
videos
https://wn.com/Serving_Customers_Is_Hard
Serving customers at Frappe
2:46

Serving customers at Frappe

  • Order:
  • Duration: 2:46
  • Updated: 04 Apr 2016
  • views: 571
videos
Today i show you how i serve customers at frappe. Hope you like it! If you want a tour of frappe please let me know in the comments or if you have any ideas.
https://wn.com/Serving_Customers_At_Frappe
10 Tips for Serving Customers Via Social Media
1:44

10 Tips for Serving Customers Via Social Media

  • Order:
  • Duration: 1:44
  • Updated: 16 Jun 2017
  • views: 77
videos
According to ICMI research, more than 2/3 of contact center leaders acknowledge that social media is a vital channel for customer support. Despite that realization, less than half of contact centers today formally offer social media customer care. Adding new support channels to the mix is no easy task! And with the rapid evolution of social media platforms and technology, piloting a social care program can feel even more daunting. Our #ICMIchat community shared some best practices this week. Here are 10 tips to help you get started. More advice here: http://www.icmi.com/Resources/Whitepapers/Worksheet-Social-Care
https://wn.com/10_Tips_For_Serving_Customers_Via_Social_Media
Retail and I.T students demonstrate the 'service sandwich' approach to serving customers.
2:02

Retail and I.T students demonstrate the 'service sandwich' approach to serving customers.

  • Order:
  • Duration: 2:02
  • Updated: 20 Oct 2014
  • views: 944
videos
Retail and I.T - The Retail and I.T students have been learning about the 'Service Sandwich,' of how to 1. greet customers, 2. answer customer questions and 3. check that that question has been answered. They had fun making a video demonstrating their customer service skills...as well as their awesome dance moves! Well done guys!
https://wn.com/Retail_And_I.T_Students_Demonstrate_The_'Service_Sandwich'_Approach_To_Serving_Customers.
Restaurateur defends serving Popeyes chicken to customers
2:31

Restaurateur defends serving Popeyes chicken to customers

  • Order:
  • Duration: 2:31
  • Updated: 19 Oct 2017
  • views: 36293
videos
Sweet Dixie Chicken owner Kimberly Sanchez said the chicken from the fast food chain is delivered to her California restaurant twice a day and said, "I think it's the best chicken out there."
https://wn.com/Restaurateur_Defends_Serving_Popeyes_Chicken_To_Customers
Stop Serving Customers
2:52

Stop Serving Customers

  • Order:
  • Duration: 2:52
  • Updated: 06 Dec 2011
  • views: 99
videos
It's time to stop serving customers and start serving individuals. The leadership of Agile Businesses know to customize to the person and it will get loyalty in return.
https://wn.com/Stop_Serving_Customers
Oh Yes I Can: Serving customers with disabilities
20:07

Oh Yes I Can: Serving customers with disabilities

  • Order:
  • Duration: 20:07
  • Updated: 19 Jun 2014
  • views: 533
videos
13 million adults in the UK have a disability or care for someone who has. If you're in business, you ignore this huge market at your peril. This 20 minute video shows how making goods and services accessible to disabled people is good business sense. And it explains why 'accessibility' does not just mean ramps for wheelchair users. Beyond physical accessibility, the examples show the importance of awareness of disabled people's needs. The 'Equipment & Adaptations Lucky Dip' shows how easy it often is to serve disabled customers better. And the programme ends with a guide to disability 'etiquette'.
https://wn.com/Oh_Yes_I_Can_Serving_Customers_With_Disabilities
Roblox Restaurant Tycoon Ep1  Cooking Food, and Serving Customers!
6:47

Roblox Restaurant Tycoon Ep1 Cooking Food, and Serving Customers!

  • Order:
  • Duration: 6:47
  • Updated: 07 Jun 2017
  • views: 2540
videos
https://wn.com/Roblox_Restaurant_Tycoon_Ep1_Cooking_Food,_And_Serving_Customers
Serving your customers better
2:15

Serving your customers better

  • Order:
  • Duration: 2:15
  • Updated: 06 Feb 2011
  • views: 809
videos
Learn how B-Line can help your company serve your customer better, and bring you access to new accounts.
https://wn.com/Serving_Your_Customers_Better
Open for business, serving customers
4:24

Open for business, serving customers

  • Order:
  • Duration: 4:24
  • Updated: 02 Nov 2012
  • views: 1263
videos
In the wake of a hurricane, Wells Fargo team members open stores to continue serving customers.
https://wn.com/Open_For_Business,_Serving_Customers
Customer Service: Serving Internal Customers
2:09

Customer Service: Serving Internal Customers

  • Order:
  • Duration: 2:09
  • Updated: 09 Dec 2017
  • views: 69
videos
Customer Service: Serving Internal Customers
https://wn.com/Customer_Service_Serving_Internal_Customers
Smarter Marketing: Serving Customers With Analytics
1:10

Smarter Marketing: Serving Customers With Analytics

  • Order:
  • Duration: 1:10
  • Updated: 24 Jul 2012
  • views: 1286
videos
At the IBM CMO CIO Leadership Exchange in New York, Yuchun Lee, IBM's VP and General Manager, Enterprise Marketing Management, talks about using analytics to provide customers with relevant products and services. To learn more about Smarter Marketing, visit http://www.ibm.com/smartermarketing
https://wn.com/Smarter_Marketing_Serving_Customers_With_Analytics
3 Questions: Mark Babbitt on Serving Customers Better
1:24

3 Questions: Mark Babbitt on Serving Customers Better

  • Order:
  • Duration: 1:24
  • Updated: 31 Jul 2014
  • views: 264
videos
MARK BABBITT is CEO and Founder of YouTern, a social community for college students, recent graduates and young professionals that Mashable calls a "Top 5 Online Community for Starting Your Career." A prolific blogger and speaker, he is also President of Switch and Shift and a co-founder of ForwardHeroes.org. Mark is the father of five and a grandfather; he and his wife call Seattle home.
https://wn.com/3_Questions_Mark_Babbitt_On_Serving_Customers_Better
Serving Customers with Integrity
0:43

Serving Customers with Integrity

  • Order:
  • Duration: 0:43
  • Updated: 21 Oct 2011
  • views: 94
videos
One customer speaks about how she appreciates the consistency of Berkeys service integrity.
https://wn.com/Serving_Customers_With_Integrity
1st Choice Energy Services' approach to propane supply planning, serving customers
1:46

1st Choice Energy Services' approach to propane supply planning, serving customers

  • Order:
  • Duration: 1:46
  • Updated: 09 Oct 2017
  • views: 240
videos
1st Choice Energy Services' Eric Leindecker offers a closer look at the propane needs of farmers and how the company ensures customers are supplied with propane throughout the season.
https://wn.com/1St_Choice_Energy_Services'_Approach_To_Propane_Supply_Planning,_Serving_Customers
×